Frequently Asked Questions

FAQs

 

1. What sizes do you offer?

Currently, we offer sizes Small through X-Large in most of our pieces. However, as our small business continues to grow, we are committed to expanding our size range. We are excited to announce that by mid-summer 2024, we will be offering sizes from XS to XXXL to ensure every mom can find her favorite fit. Please refer to our size guide for detailed measurements and tips on how to choose the right size.

 

2. How do I care for my MamaRilla Sportswear?

For best results, flip your sportswear inside-out, machine wash on a cold cycle, and hang to dry. Avoid using bleach or fabric softeners to maintain the quality and longevity of your gear.

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3. What is your return and exchange policy?

For full details please visit our Returns & Exchanges page. 

We offer a 14-Day Happiness Guarantee. If you're not completely satisfied with your purchase, you can return or exchange it within 14 days from the time you receive your goodies. Please ensure items are unworn, unwashed, and in their original condition. 

 

4. How can I track my order?

Once your order is shipped, you'll receive an email with tracking information. You can use this to track your package on the carrier's website. If you have any issues, feel free to contact our customer support by emailing support@mamarilla.com.

 

5. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $75 within the continental U.S. For orders under $75, an automatic shipping rate will apply for USPS. International shipping rates vary by location and will be calculated at checkout.

 

6. How can I earn and use Rilla Points?

Every $1.00 spent earns you 1 Rilla Point. You can also earn points by subscribing to our website (50 points), becoming a MamaRilla fitness program client (100 points), and much more. Points can be redeemed for discounts on future purchases. Check out our Loyalty Program page for more information.

 

7. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Samsung Pay and AfterPay. All transactions are secure and encrypted.

 

8. How do I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box located on the Contact Us page or locate the “Subscribe” link located at the bottom of our website. As a subscriber, you'll receive exclusive updates, promotions, and early access to new collections, fitness challenges and loyalty program perks.

 

9. Do you have a physical store?

Currently, MamaRilla is an online-only store. We focus on providing high-quality sportswear directly to our customers' doorstep through our website. This allows us to keep prices competitive, connect with women all over the globe and maintain a wide range of inventory.

 

10. Are your products sustainable?

At MamaRilla, we are committed to sustainability. Our products are made from high-quality, durable materials designed to last. We also use eco-friendly packaging and are continuously working towards more sustainable practices.

 

11. How can I contact customer support?

You can reach our customer support team via email at support@mamarilla.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.